Privacy Policy

This Privacy Policy describes how Elegance Step (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our website, theelegantstep.com (the “Site”).

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION WE COLLECT

We collect several types of information to provide and improve our services to you.

Personal Information You Provide Directly:
When you make a purchase or attempt to make a purchase, we collect information such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this as “Order Information.”

When you create an account, sign up for our newsletter, or contact our customer service team, we collect the information you provide, such as your email address and any communication content.

Automatically Collected Information:
As you navigate the Site, certain information is automatically collected about your device and your interaction with the Site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and information about how you interact with the Site (such as clicks and page views). We collect this using cookies, log files, web beacons, tags, and similar tracking technologies.

2. HOW WE USE YOUR INFORMATION

We use the Order Information we collect primarily to fulfill any orders placed through the Site (including processing payment, arranging for shipping, and providing invoices/order confirmations). Additionally, we use this Order Information to:

  • Communicate with you about your order.
  • Screen orders for potential risk or fraud.
  • Provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.

We use the automatically collected Device Information to help us screen for potential risk and fraud, and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing campaigns).

3. SHARING YOUR INFORMATION

We share your Personal Information with third parties to help us use your information, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: [Shopify Privacy Policy].
  • We share information with payment processors to handle transactions securely.
  • We use shipping carriers and logistics partners to fulfill and deliver your orders.
  • We may use analytics providers (like Google Analytics) to help us understand how customers use the Site.
  • We may share information with advertising partners to serve you relevant ads.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. BEHAVIOURAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by using the links below:

  • Facebook: [Facebook Ad Preferences]
  • Google: [Google Ad Settings]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: [DAA Opt-Out Portal].

5. YOUR RIGHTS

If you are a resident of certain regions (such as the European Economic Area or California), you have specific rights regarding your personal data. These may include the right to access, correct, update, or delete the personal information we have about you. If you wish to exercise these rights, please contact us through the information provided below.

You can also opt out of receiving marketing communications from us at any time by following the unsubscribe link in any email we send or by contacting us.

6. DATA RETENTION

We retain your Order Information for our records unless and until you ask us to delete this information, unless we are required to retain it for legal or compliance reasons.

7. COOKIES

We use cookies to maintain your session, remember your preferences, and understand site usage. Most web browsers are set to accept cookies by default. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of the Site may not function properly.

8. CHANGES TO THIS POLICY

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with an updated effective date.

9. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us through the customer service form available on our website, theelegantstep.com.

This policy is effective as of the date last updated.