Shipping & Deliveries

HOW WE SHIP

At Elegance Step, our mission is to deliver our thoughtfully crafted products to you securely and efficiently, wherever you are in the world.

To serve our international clientele seamlessly, we partner with leading global e-commerce specialists. This allows us to offer you a localized shopping experience, providing clear cost calculations for shipping, applicable duties, and taxes directly at checkout.

For shipments within Canada, we primarily use established courier services. Deliveries to the United States and all other international destinations are handled by premier express carriers to ensure reliable and timely transit.

TIMELINES & TRACKING

We work diligently to process and dispatch all orders as swiftly as possible.

All orders are processed within a specified number of business days after placement. This timeframe is an estimate for preparation and does not include the actual transit time with the carrier. Once your order is on its way, the carrier will provide an estimated delivery window. Please note that delivery times may vary based on your location and the shipping service selected.

An order confirmation email is sent immediately after your purchase is completed. A second email containing your tracking number and a link to follow your shipment is sent as soon as your order has been processed and handed over to the delivery carrier. Please allow up to 24 hours for the tracking information to activate in the carrier’s system.

Some orders containing multiple items may be shipped from different locations in separate packages. If this is the case for your order, you will receive a distinct tracking number for each shipment.

DELIVERY & ADDRESS INFORMATION

Your Elegance Step package will be delivered to the shipping address you provided during checkout. It is the customer’s responsibility to ensure this address is completely accurate, including any necessary apartment, unit, or suite numbers. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.

If you realize you have entered an incorrect address immediately after placing your order, please contact our customer care team through our website without delay. Please use “ADDRESS CHANGE” and your order number in your communication. We will make every effort to update the shipping details if the order has not yet entered the fulfillment process.

Upon delivery, the courier may leave your parcel in a secure location at your address without requiring a direct signature. We recommend checking your porch, lobby, or with building management if you are not home at the time of delivery.

If you are unable to locate your package after the tracking status shows “Delivered,” please first check all possible safe drop-off areas around your property. For the most specific delivery details, we encourage you to contact the delivery carrier directly, as they have the most precise information about the delivery attempt and location. Our customer care team is also available to assist you in liaising with the carrier if needed.

In the event a delivery attempt is unsuccessful due to an incorrect address or after multiple failed attempts, the package may be returned to our facility as “Returned to Sender.” Should this occur, our team will contact you using the email address provided with your order to discuss the next steps.

INTERNATIONAL ORDERS

When shipping internationally, you are the importer of record and are responsible for complying with all laws and regulations of the destination country.

All applicable customs duties, import taxes, and brokerage fees are the responsibility of the recipient. These charges are not included in the item price or our standard shipping fees. For your convenience and transparency, our international checkout partner will calculate and display these estimated costs at the time of purchase, so there are no unexpected fees upon delivery.

Customs policies vary widely from country to country. For specific information, please contact your local customs office directly. Elegance Step has no control over these charges and cannot predict what they may be.

QUESTIONS?

For any questions regarding your shipment that are not addressed here, please visit our FAQ page or contact our customer care team directly through the form on our website. We are here to help ensure your Elegance Step experience is seamless from browsing to unboxing.

theelegantstep.com